 "Ms. Lamont, how long have you been sending out bills listing charges for 'Freight,' 'Handling,' and 'Sales Tax,' as 'This,' 'That,' and 'The Other Thing'?" |  "Gee, Richard, you'll have to show me where on the toolbar you found an icon labeled 'Overkill.'" |  "Our automated response policy to a large company wide data crash is to notify management, back up existing data and sell 90% of my shares in the company." |  "We're much better prepared for this upgrade than before. We're giving users additional training, better manuals, and a morphine drip." |