 (Free Beer) "...and what makes you think you're a leader of men all of a sudden?" |  "The first thing you need to know about coaching Little League is that it takes patience, understanding their limitations, and allowing them to feel like they're participating. And that's just the parents |  "Our Customer survey indicates 30% of our customers think our service is inconsistent, 40% would like a change in procedures, and 50% think it would be real cute if we all wore matching colored vests." |  "For 30 years I've put a hat and coat on to make sales calls and I'm not changing now just because I'm doing it on the Web from my living room." |